Spa Arrival

If you are on a spa day package, it is advisable to arrive at the spa reception at least 60 minutes prior to your treatment reservation. This will enable you to enjoy the full use of the exclusive facilities at the spa, which include male and female changing rooms, heat experiences, ice fountain, Pool, experience shower and a spa pool. There is a beautiful and tranquil relaxation lounge which extends to a Courtyard and Zen Garden, offering our guests a peaceful area to read, enjoy refreshments or simply relax in. If your visit is for treatment only, please arrive at least 15 minutes prior to your treatment reservation. This will allow you time to fill out your consultation form and get ready for your treatment in a relaxed manner. Please be aware that unfortunately we are not able to give an extension to treatment times for late arrivals.

Mobile Phones

As the spa is a retreat to escape our busy lives we strictly have a no phone policy in any area of the spa, this is for the tranquillity and privacy of all our guests.

Spa Reservations

To make an appointment for the perfect treatment, please contact the spa on 01423 700306 where we will be delighted to assist you, or e-mail relax@theharrogatespa.com. Please note, full payment will be required on reservation to confirm or secure your booking, this is non-refundable.

Age Requirements The minimum age requirement for access into the spa is 18 or 16 if accompanied by an adult.

Cancellation Policy

Please be aware that we operate a 7 day cancellation policy and treatments/spa days can not be refunded within 7 days of the appointment

Dress Code

Robes and flip flops will be provided on arrival. You are required to wear suitable swim wear in the wet area of the spa. Please remove wet swimwear prior to treatment for your comfort. Brand Information

Medical Conditions

Should you be suffering from any serious medical condition please make us aware at booking stage. It is advisable to bring a letter from your consultant stating it is safe for you to undergo the treatments.

Pregnancy

We do not offer certain treatments in the first trimester. From 12 weeks of pregnancy, we can perform most treatments.